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Wednesday, December 7th 2005
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Opening session
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Welcoming speech (Michel CHARLET)
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Welcoming speech (Sylvie GILLET DE THOREY)
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Welcoming speech (Guy FAURE)
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Brief
introduction to the topics discussed (Peter KELLER)
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The mythe of Hospes
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Inaugural debate - A personalised welcome for visitors : is this under threat in a hypercompetitive and excessively performance-oriented environment ?
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Session chaired by Denis BOUCHET |
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The new "Club Med" concept : can one speak of human luxury ? (Laurent LASSIAZ)
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| Is human resources managment in market economies really capable of providing a warm welcome ? (Alexander BERGMANN) |
| The role of the citizen : can the participation of local residents in tourism development help to ensure that visitors receive a better welcome ? The case of Chamonix-Mont-Blanc (Bernard PRUD'HOMME) |
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Rambling and networks : forms of tourism appropriate to the French-Italian Alps (Alexandre MIGNOTTE)
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Thursday, December 8th 2005 |
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Innovation as a way of recreating the dream in tourism
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First debate - The welcome of the future : what will tomorrow's guests be looking for, and what can we offer them ? |
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The welcome as a brand : is the Austrian charm an asset for its competitivity ? (Manfred KOHL)
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Local authenticity and welcome : why has the "slow food" movement been a success for local craftsmen of cuisine ? (Cinzia SCAFFIDI)
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The future of accommodation : is a healthy hotel sector necessary to ensure a warm welcome in resorts ? The case of Avoriaz (Stéphane LERENDU)
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Second debate - Wellness, atmosphere and design : what are the new trends ?
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Architecture in the Alps : can tradition and modernity be reconciled ? (Jürg RAGETTLI)
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The resort of Flaine : how can existing structures be rejuvenated to provide a unique experience ? (Jean-Louis SIBUET)
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Third debate - Is dramatisation of the tourism experience a major innovation or just a passing fad ? |
Session chaired by Marc BECHET |
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Staging a city : how does Valencia attract visitors ? (Marta DEL OLMO)
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The problem of boredom : how can alpine resorts be made more attractive ? (Andreas STEIBL)
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Fourth debate - Managing the emotional content of experience in resorts : a Promethean task or a piece of cake ?
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Session chaired by Norbert VANHOVE |
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The role of volunteers in dramatising events : the historical re-enactments of Andilly Loisirs as an example. Reasons for success. (Vincent HUMBERT)
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The local welcome in Japan : how does the Inn Group include residents in its tourism products and services ? (Masami TAKAHASHI)
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Professional training and the dramatisation of tourism : can the art of dramatisation the destination be taught ? (Roland SCHEURER)
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Friday, December 9th 2005 |
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Innovation for better management of the welcome
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Fifth debate - "Small is beautiful" : are small- to medium-sized family hotels, as guarantees of a personalised welcome, under threat ?
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Session chaired by Jacques JOND |
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Is the hotel sector in traditional tourism resorts no longer innovative enough to attract big investors ? (Estelle FOURAT)
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Does the family-run hotel still have a future ? (Reinhard MÜCKE)
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Innovation in the US hotel sector : has the potential for rationalisation been exhausted ? (Colin JOHNSON)
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Sixth debate - The welcome in 2010 : service or self-service ? Making way for additional human added value, or the advent of standardisation ?
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Session chaired by Francis SCHERLY
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My tourists in 2010 : short-term entitled visitors to the heart of the authentic, or temporary, nourishing mass migrants ? (Miguel ROCHA DA SILVA)
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New offers from emerging countries, competition from new destinations : is the quality of the service the central issue for success ? (M. L. Hathaijanok KRITAKARA)
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Revitalising the parahotel industry : the example of the Swiss parahotel initiative (Ralph KREBS)
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Closing session
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Session chaired by Michel CHARLET and Françoise DEVOUASSOUX
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Presentation of the 2004 Prize to the project "Tour Guide and Hospitality Management Training" (Sukumar SINGH) : projet - pictures
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Brief conclusions (Peter KELLER)
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Pictures of the 2005 S't'...
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